Delivery

We have free UK delivery on all orders over £35 with Royal Mail

You will be notified of a tracking number once your order has been dispatched

Our estimated delivery times after dispatch are:   

 

 

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

 

Free Standard tracked delivery on all orders above £35

 2-4 working days

 

 

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

 

Standard tracked delivery - £4.95   

 2-4 working days

 

Northern Ireland, Scottish Highlands, Isle of Wight

 

Standard tracked delivery - £4.95   

 2-4 working days

 

Returns

Returns

We are happy to process returns on any items that have not been used within 14 days of being shipped and that are in the original Snugs packaging including the original tags. 

- Please contact us on care@snugsbaby.com with a short description on why you would like to return the items and we will send you over the returns form. 

 

Faulty Returns 

Before our items leave our care, they undergo quality control checks so that when they arrive to you, they are ready to get to use. However, if by an unfortunate mistake, the items arrive faulty we are happy to return or exchange them for you within 30 days of the items being shipped. 

- Please contact us at care@snugsbaby.com with detailed images and description of the faulty items and we will send you the return form.

- All items must be returned new, unused and in original Snugs packaging -

 

Returns that do not meet our policy may not be accepted and will be sent back to the customer. 

 

Exchange

If you wish to exchange an item to another size, style or colour, please place a new order and contact us to return the items you wish to exchange.

Refund

When we have received your return parcel, we will send you a refund. Refunds will be credited to the original payment method. The refund will take place within 14 days after receiving your return parcel.